Customer Success Manager
Customer Success · Accra, Ghana (Hybrid) · Full-Time
As a Customer Success Manager, you'll be the primary point of contact for a portfolio of schools using EduMawu, guiding them from onboarding through to becoming confident, everyday users of the platform.
You'll run onboarding training sessions, troubleshoot issues, and work closely with our product team to feed real school feedback into our roadmap.
Requirements
- 2+ years in a customer success, account management, or education administration role
- Excellent communication skills in English; local language skills a plus
- Comfort with technology and a genuine interest in the education sector
- Willingness to travel occasionally to visit partner schools