Frequently Asked Questions

EduMawu offers Starter, Professional, and Enterprise plans priced per month based on your student count, plus a Custom plan for school groups with bespoke needs. Visit our Pricing page for full details, or contact sales for a tailored quote.

No, there is no separate setup fee on Starter and Professional plans. Enterprise and Custom plans include dedicated onboarding support, the scope of which is agreed as part of your contract.

Yes. You can upgrade your plan at any time from your account settings, and your existing data carries over with no re-entry required. Downgrades take effect at the start of your next billing cycle.

Most schools are fully set up and taking attendance within their first week, with existing student data imported via CSV in a single sitting. Larger schools or multi-campus groups typically take two to three weeks with our onboarding team's support.

No. EduMawu is fully web-based and works on the computers, tablets, and smartphones your school already has, as long as they have a modern web browser and internet access.

Yes. You can self-serve a CSV import from Students → Import, or our onboarding team can assist directly for larger schools or data in non-standard formats, free of charge on Professional plans and above.

EduMawu SIS handles day-to-day school administration — students, staff, attendance, grades, and finance. EduMawu Admissions manages the application and enrolment process for new students. EduMawu LMS extends learning beyond the classroom with courses, assignments, and quizzes. They work together seamlessly, but can also be used independently.

Yes. The Parent Portal gives parents secure access to their child's attendance, grades, report cards, and fee balances, and lets them make fee payments online where enabled by your school.

All data is encrypted in transit and at rest, backed up daily, and protected by role-based access controls so staff only see what's relevant to their role. Every significant change is recorded in an audit trail.

Your school owns all of its data at all times. You can export your full student, staff, and financial records at any point, and we provide a complete data export if you ever choose to leave EduMawu.

All plans include email support with a same-day response time during business hours. Professional and Enterprise plans include priority support with phone and WhatsApp access, and Enterprise plans include a dedicated account manager.

Yes. Every new school receives a live onboarding training session for administrators, and we provide a library of short video guides and documentation that teachers can work through at their own pace.